Responsible gambling

At Potter Slots Casino we want your time playing to be fun, safe and within your control. Gambling should never cause harm to you or the people around you. This page explains the steps you can take to play mindfully, the tools we offer to help you manage your activity, and where to turn if you need extra support. If you ever feel unsure about your play, reach out — we’re here to help in a non-judgmental way.

Responsible Gambling Features

We provide several measures designed to keep play responsible and reduce the risk of harm. These features are easy to access and intended to give you control over how you play.

Customisable account limits — set daily, weekly and monthly deposit, loss and wager limits directly from your account settings or the cashier.
Reality checks — optional session reminders that tell you how long you’ve been playing and prompt you to take breaks.
Time-outs and self-exclusion — short-term breaks and longer exclusions are available if you need to step away from gambling.
Account restrictions for safety — accounts can be temporarily or permanently restricted for failed identity checks, suspected fraud, or at your request for responsible gambling reasons.
Trained support staff — our team can help you apply limits, activate exclusions, or discuss safer-play options in a confidential, supportive way.

Tools (Deposit Limits, Time-Outs, Self-Exclusion)

Below are practical explanations of each control and how they work so you can use them with confidence.

Deposit Limits

Deposit limits let you control how much money enters your account over a set period. You can:

Set daily, weekly or monthly deposit caps from the cashier or responsible gaming section.
Lower your limits instantly; increases typically take effect after a brief cooling-off period (for example, 24 hours) to help prevent impulsive changes.
Choose limits that match your personal budget and financial priorities — small, consistent limits are often the most effective.

Time-Outs

Time-outs are short breaks that temporarily block access to betting and deposits while keeping your account active. Practical points:

Choose short-term breaks (for example, 24 hours up to 30 days) when you need time to step back.
During a time-out you cannot place bets or deposit funds; some account features may remain available for finalising outstanding matters.
Time-outs can be cancelled only after the selected period ends, which helps reduce impulsive return to play.

Self-Exclusion

Self-exclusion is a stronger, longer-term commitment to stop gambling for a defined period or permanently. Key facts:

Self-exclusion blocks your ability to deposit and place bets for the chosen duration.
Options range from several months to indefinite or permanent exclusion, depending on your needs.
If you choose self-exclusion, support staff can confirm the process and explain what happens next, including how to regain access after the exclusion ends (if applicable).
We respect your decision and will treat self-exclusion requests with confidentiality and care.

Recognising The Signs

It’s helpful to be able to spot when gambling may be becoming a problem. These signs are not a judgment — they’re indicators that you might benefit from taking steps to reduce or stop play.

Spending more time or money than intended, or chasing losses.
Neglecting work, study, family or social commitments because of gambling.
Feeling restless, anxious or irritable when trying to cut down or stop.
Borrowing money or using funds intended for essentials to gamble.
Hiding gambling activity from friends or family.

If any of these sound familiar, consider using limits, a time-out, or self-exclusion — and contact our support team for a confidential conversation about next steps.

How To Set Limits And Use Tools

Setting controls is straightforward and you don’t need to explain yourself to anyone. Here’s a simple way to begin:

Log in to your account and go to the cashier or responsible gaming section.
Choose the limit type you want (deposit, loss, wager, session reminder) and select the amount and period.
Confirm the change — lowers take effect immediately; increases may have a short waiting period (for example, 24 hours).
For time-outs or self-exclusion, follow the prompts or contact support who can apply the exclusion on your behalf.

If you prefer, contact our support team for guidance — they can set limits with you and discuss additional safety options.

Links to Support Organizations

If you’d like professional, confidential help outside the site, independent organisations can provide free advice, counselling and referral services. Examples of organisations that support people affected by gambling include:

ConnexOntario (for provincial support and referrals)
GamCare
Gambling Therapy

These organisations offer experienced, non-judgmental assistance, including helplines and online chat services. If you’re unsure where to start, our support team can point you in the right direction and help arrange contact.

If You’re Supporting Someone Else

Supporting a friend or family member can be difficult. Your care can make a big difference. Practical steps you can take:

Open a calm, non-confrontational conversation about your concerns and offer practical support.
Encourage them to use limits or self-exclusion and offer to help set those controls if they agree.
Suggest they contact a specialist support organisation for confidential guidance.
Look after your own wellbeing and seek support if you’re feeling overwhelmed.

What To Expect When You Ask For Help

Asking for help is a positive step. When you contact support:

Expect a compassionate, confidential response without judgment.
Staff can explain and apply limits, time-outs or self-exclusion and discuss how these options affect deposits, bonuses and play.
If professional support is needed, staff can suggest independent organisations or local services appropriate to your situation.

We are committed to helping you play in a way that fits your life and wellbeing. If you want to make a change now, visit the responsible gaming section in your account or contact our support team for a confidential conversation — we’ll support you every step of the way.