Privacy Policy

We respect your privacy and are committed to protecting your personal information. This policy explains what data we collect when you use our website and services, why we collect it, how we use and share it, and the choices you have. Please read it carefully. If you have questions or wish to exercise your rights, contact us at [email protected].

Information We Collect

We collect information you provide directly and information we gather automatically when you use our services.

Account and identity information: name, date of birth, contact details (email, phone), user credentials, and any identity documents or selfie photos submitted to verify your identity.
Profile and verification data: details you give to complete your account and comply with identity checks and responsible gaming requirements.
Usage and gameplay data: information about how you use the site, including games played, session times, device type, and technical identifiers related to your interactions with our services.
Technical and device data: IP address, browser and device information, and cookie or similar tracking data collected to improve and secure the service.
Communications: correspondence with our support team, including chat transcripts and emails, when you contact us for help.

How We Use Your Information

To create and manage your account, verify your identity, and provide access to our services.
To operate and improve our website, personalize your experience, and troubleshoot technical issues.
To respond to your requests and provide customer support.
To detect, prevent, and investigate fraud, abuse, and other prohibited activities.
To fulfill legal and regulatory obligations, including identity verification and record keeping.
To inform you about important changes to our services and, where you consent, to send marketing communications.
To run internal analytics and performance monitoring to maintain security and reliability.

Legal Bases for Processing (GDPR)

Where applicable, we rely on one or more of the following legal bases to process your personal data:

Contract: processing necessary to perform our contract with you and provide our services.
Legal obligation: processing required to comply with laws and regulations.
Legitimate interests: processing to operate and secure our services, prevent fraud, and improve user experience, balanced against your rights and freedoms.
Consent: where you have given clear consent for specific purposes, such as marketing or certain tracking technologies; you may withdraw consent at any time.

Cookies and Tracking Technologies

We and our partners use cookies and similar technologies to provide and enhance our services. These tools help with essential site functions, performance monitoring, analytics, and, with your consent, personalization and marketing.

You can manage cookie preferences through your browser settings and, where available, through our cookie controls in your account. Blocking certain cookies may affect functionality of the site.

Sharing and Disclosure

We share personal information only as necessary and in limited circumstances:

With service providers who perform functions on our behalf, such as identity verification, analytics, and technical support.
With game providers, auditors, and testing bodies to ensure fairness, troubleshoot issues, and support game delivery.
With regulatory, law enforcement, or other public authorities when required by law or to respond to lawful requests.
With our professional advisors or in connection with a corporate transaction, business transfer, or reorganization, subject to confidentiality safeguards.

Automated Decisions and Profiling

We may use automated systems to evaluate certain aspects of your account activity for security, fraud prevention, and responsible gaming (for example, risk scoring). If an automated decision has a significant effect on you, you may request a human review by contacting us at [email protected].

Data Retention

We retain personal data only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of information and legal or regulatory requirements. When data is no longer required, we will delete or anonymize it in a secure manner.

Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include encrypted connections for data in transit, access controls, secure storage, and staff training. While we strive to protect your data, no system is completely secure; if a security incident occurs, we will take appropriate steps and notify you as required by law.

Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data, subject to legal and contractual restrictions.
Request restriction of processing or object to processing based on legitimate interests.
Receive your data in a portable format where applicable.
Withdraw consent where processing is based on your consent.
Complain to a supervisory authority if you consider our processing unlawful.

To exercise your rights, contact us at [email protected]. We will respond within applicable legal timeframes, generally within one month.

International Transfers

Your data may be transferred to and processed in countries outside your country of residence. When we do so, we apply appropriate safeguards such as contractual protections and technical measures to ensure an adequate level of protection for your personal data.

Children and Age Limits

Our services are not intended for persons under the legal minimum age required to participate. We do not knowingly collect personal information from children who are below the applicable minimum age. If we become aware that we have collected data from someone under the required age, we will take steps to delete that information.

Responsible Gaming and Account Controls

We collect and process data to help provide responsible gaming tools and to detect activity that may indicate problem gambling. You can use account settings and support channels to request limits, time-outs, or self-exclusion. We will honor valid requests and may also act proactively if we detect signs of harm.

Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. When we make material changes, we will notify you by posting the updated policy and indicating the effective date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our data practices, contact us at:

Email: [email protected]

We aim to respond to inquiries promptly and in accordance with applicable law.